Water in the House: First Steps Checklist
Tick what you can see inside, from a drip to a bulging ceiling, and get safe first steps to protect people, belongings and the building.

Four quick steps.
- 01
Tick what you see
Drips, stains, bulges, wet floors, fixtures or insulation.
- 02
Read the first steps
They are ordered by safety.
- 03
Contain and photograph
Protect belongings and keep records.
- 04
Call for the roof
The source has to be stopped at the roof.
About this tool.
Should I poke a hole in a bulging ceiling?
Only a small hole in the lowest point, and only if there is no electrical hazard and you can do it safely. Otherwise keep out of the room and call.
Who dries the house?
A water damage restoration company. We stop the water at the roof.
Related services.
A-09Emergency ResponseCeiling Water ContainmentA bulging, dripping ceiling can fail suddenly.Stage 1: Stop the water
A-02Emergency ResponseEmergency Roof Leak RepairA leak that is soaking a ceiling or running down a wall needs the water stopped quickly and the source found, not just a bucket under the drip.Stage 1: Stop the water
C-10RepairsAttic Water: Fix the SourceWet insulation, stained decking and mold in the attic point to a leak above.Stage 2: Make it safeStorm hit your roof? Call before the next rain.
Tell us what happened and where you see water. We will explain the safest next step and how we can cover and repair the roof.
