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GUIDE · Safety and Scams · 2 min read

When to Leave Your House After Roof Damage

Warning signs that mean you should get out and call for help.

When to Leave Your House After Roof Damage

The short version

  • Sagging, cracking or creaking structure
  • Smell of gas or smoke
  • Exposed wires or active electrical hazard
  • Rising water or unstable walls

Structural warning signs

A visibly sagging ridge or ceiling, cracking sounds, doors and windows that suddenly stick or new cracks in walls suggest the structure is moving. Leave and call for help.

Do not go back in to collect belongings.

Gas, smoke and electricity

The smell of gas, any smoke or burning smell, sparks or exposed live wires mean you should leave immediately and call emergency services or the utility from outside.

Do not turn on lights or use a phone near a gas smell.

Water hazards

Significant water flowing in, pooling near electrical systems or raising a ceiling above you are reasons to leave the area. Standing water near wiring is dangerous.

Keep children and pets away.

After you leave

Call emergency services if there is danger, then your insurer and a roofer. Photograph from outside and wait for an all-clear before re-entering.

Your safety matters more than the house.

General information, not engineering, legal, insurance or safety advice. Roofs, policies and local requirements vary, and every situation should be judged on its own facts. If anyone is in danger, call emergency services first.

Questions

About this topic.

Should I stay and try to protect things?

Not if the structure or utilities are unsafe. People first.

Who tells me it is safe to return?

Emergency services, a building inspector or a qualified structural professional can advise.

Storm hit your roof? Call before the next rain.

Tell us what happened and where you see water. We will explain the safest next step and how we can cover and repair the roof.

Roof emergency?

Tell us what happened. We will get you covered.

Send the form or call. Say what the storm did, where you see water and whether anyone is in danger, and we will explain the safest next step and how we can help protect the roof.

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