The short version
- Have your address and a description ready
- Photos help a lot
- Expect safety questions first
- Ask what will be done and what it covers
The call
A good roofer will ask what happened, where you see water, whether anyone is in danger and what the weather is doing. These questions help decide what is urgent and what equipment is needed.
Have your address and a good contact number ready.
What helps
Photographs of the damage from the ground, the interior stains and any debris are very useful. A note of when the storm occurred and what type it was can also help.
Do not climb up to take photos.
The visit
The crew will check safety, look at the roof, and cover or repair what is urgent. They should explain what they are doing, what it will accomplish and what comes after.
Ask for photos of the work.
Before you agree
Ask what is included, how the price is set, how extra work is handled and what the temporary work is meant to do. Be wary of anyone who demands full payment before work or pressures you to sign a contract on the spot.
You are allowed to ask questions and compare.
General information, not engineering, legal, insurance or safety advice. Roofs, policies and local requirements vary, and every situation should be judged on its own facts. If anyone is in danger, call emergency services first.
